Aaaaaaaargh - RCA fail
Me: Hello.
RCA Agent: Hello.
Me: I called you regarding 3 RCA insurance policies. I filled out all the required details on your website, but after I clicked on “Submit order” I was redirected to the main page. Please confirm you received the details, so I know whether to fill out the form again or not.
RCA Agent: How can I help you?
Me: (!?) I just told you, I want a confirmation that you received the data I entered on the site, because there’s a possibility it wasn’t sent due to a technical error.
RCA Agent: If you want to know the price of the insurance, go to the main page and you can get the quote you want in just a few clicks.
Me: Ma’am, you didn’t understand, I know how much it costs. Ok, let’s try another approach…
She finally understood what it was about and told me she can’t check because she is just a sales agent and only her bosses deal with the internet.
Alright, moving on from that episode, let’s see what we can do…
Me: I don’t want to fill in all the details again for all 3 vehicles (2 cars and a motorcycle). Maybe we can just place the order online?
RCA Agent: Ok. Company name?
Me: Applenet. One word and with two Ps.
RCA Agent: Two ps where?
Me: Inside the word. A p p l e n e t.
RCA Agent: Ok, Aplement srl. Understood.
Me: No ma’am, Applenet. (I spell it out again, slower this time)
RCA Agent: Don’t get upset, I got it now, Applenet. Tax ID please?
Me: RO 1677XXXX.
RCA Agent: 1667XXXX.
Me: No, 1677XXXX.
RCA Agent: 1777XXXX—all sevens, right?
Me: No, one six and two sevens. OK? 1 6 7 7 X X X X !
RCA Agent: Registered office?
Me: Street …
RCA Agent: District first! (With an authoritative tone)
Me: You know what? I’ve already spent 10 minutes on the phone with you, by now I would have already filled out all the details online again. Let’s do this: I’ll fill them out online and you call me when you receive them, ok?
RCA Agent: Ok… (Slightly puzzled as to why I don’t want to continue.)
After 10 minutes I call again.
Me: Hello, I called earlier…
RCA Agent: Yes, you spoke with me. I received the details for one of the cars and the motorcycle, I was just sending you the offer.
Me: It’s about two cars and a motorcycle.
RCA Agent: Really? I only got them for 2 vehicles.
Me: Ok, I’ll go ahead and fill out everything for the Skoda online one more time and we’ll talk afterwards. I’ll wait for your call.
And I hang up. Not even 5 minutes pass and someone calls me.
Me: Yes, speaking.
Unknown woman’s voice: Hello, I’m calling from the XXXX insurance company. (It was someone else, not the agent I had spoken to earlier.)
Me: Yes, I was expecting your call.
RCA Agent: I saw that you submitted an online RCA application for a Skoda.
Me: Yes, the Skoda, another car and a motorcycle. So 3 (T H R E E) for f***’s sake!
RCA Agent: (Visibly confused) No sir, I only have the application for the Skoda in front of me here.
Me: Ma’am, I spoke earlier with a colleague of yours named XXX. She has the other two applications. Please get on the same page, add them up, decide that together they are three, not one, not two, but three, and call me, ok?
RCA Agent: Sure, I’ll call you in 5 minutes.
After 10 minutes I call again.
Me: Hello. I called earlier regarding 3 vehicles I want RCA for.
RCA Agent (this time a man): Hello. My colleague is handling your policies right now, please call back in two minutes.
Me: Please confirm that she has all 3 applications.
RCA Agent: Yes, I think so, I don’t know how many she has.
Me: Could you ask her?
RCA Agent: She said she’ll call you later.
Me: Thank you.
She calls me back and I realize that I don’t exactly know what date my car insurance policies expire. So I can’t currently take out these policies, entirely my own fault. And in the end they received 9 applications from me (!!).
So now I have a policy for the motorcycle and no policy for my car or Cătălina’s.
I’m thinking I’ll take the bike to work on Monday. I guess.
Comentarii din vechiul blog
ha! e mai rau ca-n faza cu unguraoica aia care vedea buburuze pe ecran si nu-si platise factura de cablu tv!dar aia macar avea o scuza: nu cunostea limba romana!
LOL. Zici ca-i o poanta din Caragiale. Nu pot sa cred! Cu motocicleta, zici? Aha, deci, sa ma imbrac gros-gros de tot!
vaai cata muia
@luminitza: Eh, cred ca am avut eu ghinion. @Katja: Da… Deși până luni poate se mai încălzește cred. @Piticu: Doar tu ești de vina! :P
Eu zic sa mergi cu taxiul. Sau sa-ti faci RCA-ul in alta parte :P Tu esti de vina ca ai prea multe masini, o firma cu doi de P si un CUI cu 67. Cin’ te-a pus? :D
Trăim în România si asta…
ha,ha,nu pot sa cred! Demn de admirat,cata rabdare ai avut!Pacat insa ca fara niciun rezultat pozitiv.
@Ciupercutza: Faci ce faci și tot în spam ajungi. :( Cu taxiul? Nu! Mai bine merg cu metroul, ca să am parte și de senzații tari! @Emi Gal: …ne întristează câteodată! @viorica: Rezultatul final o să fie pozitiv, fiindcă m-am încăpățânat și am să iau de la ei asigurările până la urmă.
cred,, ca asa s-au nascut bancurile cu prostii! si din pacate pica victime oameni nevinovati!!care chiar nu au chef de bancuri!!
… ne ocupă tot timpul :)
Ba si cand te gandesti ca tute xca cele cu care ai vorbit tu la telefon, vin la firme la interviu si cer salarii de cate 1000 de euro. Si cand le iei un pic la puricat, iti dai seama ca nici secretare “cu gura punga” nu pot fi, ca nu stiu “cum sa faca”, daramite personal exectiv cu o droaie de responsabilitati! TRIST… P.S. Dar si mai grav e ca gasesc tampiti din piata muncii, care le sporesc increderea ca SE POATE SI MAI BINE, TREBUIE DOAR SA AI TUPEU! In loc sa le sun asa pana mana sa invete… :(
nu era mai usor daca te duceai direct la un dealer?mai mult ai consumat asa si te`ai mai si enervat..
Buna! Daca ai nevoie de o asigurare intra cu incredere pe www.rcasigur.ro iar eu iti GARANTEZ ca trebuie sa introduci datele DOAR o singura data si vei fi mult mai castigat. Sper ca intamplara povestita sa nu te fi facut sa renunti la comandarea unei asigurari online. O zi placuta!